Earn what you're worth!

If you're aCustomer Service Expert who wants to work for a thriving company, in a positive, supportive environment, WE WANT YOU!

Why join our team?
We are one of the fastest growing, highly-respected plumbing companies around. Under new ownership, we are well-funded, and laser focused on providing stellar service and quality work.

We hold ourselves accountable and operate our company based on our Core Values of Respect, Integrity, and Customer Focus all while HAVING FUN IN THE PROCESS!

Our Customer Service Representatives are our customers' first point of contact! Therefore, they must exemplifying our code of values, by showing respect and courtesy to all people.

The specific job responsibilities include, but are not limited to:

Receive incoming calls & making outbound calls.
Ability to handle several phone calls at one time.
Book service appointments.
Accurate data entry of service calls and related information.
Manage lead sourcing and commercial work orders through email.
Use customer development techniques to solicit work through phone, email, and other methods.
Perform other duties as needed which may include cross-training in related positions.

Required Attributes:

Positive attitude, self-motivated, energetic, and enjoys helping people.
Exemplary communication skills.
Driven to provide the highest level of customer service.
Effectively manage a variety of situations on a day-to-day basis.
Proficient MS Suite user
Understand the importance of serving others and taking care of their needs.
Enjoy working as a team while being able to handle situations on your own as well.
Must be able to lift a minimum of 25 lbs.
Sense of humor.

Education & Experience:

High School Diploma
2-years' customer service/call center experience
or equivalent combination of education and experience

Benefits:

401(k) w/Match
Employee Equity Program
Paid Time-Off
Medical, Dental, Vision
Employee Assistance program (EAP)
Company Paid Life Insurance
Company Paid Short-Term Disability

Physical Requirements:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, see, hear and understand speech, communicate, lift computer equipment, supplies, and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Compensation: $15.00 - $18.00 per hour

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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WHAT OUR BRAND OFFERS*:

Consistent work

Generous compensation

Over 47 years of excellence

Family-like culture